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Fishing Tackle Plus™ FAQs
(Frequently
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Click on a question below to be taken to the answer. If your question is not listed here, please allow us the opportunity to serve you by contacting us. We will do our utmost to have your questions/concerns addressed within 24 hours.
HOW DO I PLACE AN ORDER WITH FISHING TACKLE PLUS™? Most
of our customers prefer to order online. However, we also accept
orders by phone, fax or mail. To
order online:
Just click on the "Add to Cart" button
next to the item(s) you wish to buy. The item(s) will be added to your
shopping cart. On some pages, you will click on the image to add
it to your cart. This is noted where applicable. To order
by phone: Simply call us at 856-627-2689 with your order and
payment information. We'll do the rest! To order by fax/mail:
Use our printable order form
and fax or mail with your payment. See our Contact
Us page for fax/mail info. WHAT IF THE ITEM I ORDERED IS NOT IN STOCK? We make every effort to ensure the products we offer are in stock at all times, but we occasionally run out of items due to unforeseen demands. If an item you order is not in stock, we will back order the item and ship as soon as it is available. If we anticipate that it is going to take longer than 30 days to replenish our inventory, we will contact you either by phone or e-mail to determine how you would like to proceed. back to top DO YOU ACCEPT INTERNATIONAL ORDERS? We gladly accept International orders. Shipping costs for orders shipped outside the U.S. will be calculated on a per-order basis. We will establish the most economical shipping method, and charge you as such. Any overpayment will be refunded to you. All duties and import taxes and customs are the customer’s responsibility. All payments must be made in U.S. funds drawn on a U.S. bank. International Money Orders are accepted. back to top DO YOU ACCEPT RETURNS & EXCHANGES? If you are not satisfied for any reason, you may return unused items in the original box with all accessories within 30 days for an exchange or refund to the credit card account charged except where noted. After 30 days, a 15% restocking fee will be deducted from your refund. All returns must be insured and postage prepaid. Please clearly print or type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping and handling is non-refundable. There are no returns or credits issued without a Return Merchandise Authorization (RMA) number. Please contact us for an RMA number. NO RETURNS WILL BE ACCEPTED AFTER 45 DAYS. CUSTOM ORDERS ARE EXEMPT FROM RETURN. back to top HOW DO YOU SHIP & HOW MUCH WILL IT COST ME? Within the 48 contiguous United States, our preferred shipping method is United States Postal Service Priority Mail. However, we will occasionally ship via UPS ground service, DHL Express or FedEx. No orders will be shipped to a P.O. box. Insurance is included on all packages shipped within the U.S. Most in-stock items are shipped within 2 business days. If you are ordering an item that must meet a deadline, please allow at least 2 weeks for delivery.
Inspect your package!!! DO NOT ACCEPT PACKAGES SHOWING EXTERNAL DAMAGE. back to top WILL I HAVE TO PAY SALES TAX? Fishing Tackle Plus is based out of New Jersey, USA. We are required by law to collect 7% New Jersey State sales tax on orders delivered within New Jersey. back to top 6.
WHAT IS FTP'S PRIVACY POLICY? Your Privacy is
Very Important to Us! Our goal is not only to supply our customers with the best fishing
tackle on the market, but also to make it our responsibility to keep
very tight security of your personal information. The integrity of our
company and the privacy of our customers is very important to us. We do
not give, sell or distribute your information to any third party. 7. WHAT IS FTP'S LIABILITY POLICY? All of our products are designed and manufactured under the strictest quality standards. Since we have no control over the use of these products, we assume no liability connected with their use. Under no circumstances are we or the manufacturers of the products we market liable for any loss, damage, or expenses of any kind arising out of the use or inability to use our products. back to top 8. DOES FTP HAVE A PRICING POLICY? We are constantly searching to bring you the lowest prices possible while maintaining the utmost in quality on every product we offer, within the limits of manufacturer’s minimum retail prices. All prices are subject to change without notice. back to top 9.
DO YOU OFFER CUSTOM ORDERS? |
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